Modernize Customer Communication with Tedikom Call Centre Suites
A complete, intelligent call centre software Nigeria solution that helps your business deliver faster, clearer, and more professional support—from inbound/outbound calls and IVRs to targeted campaigns—powered by advanced contact center solutions, cloud call center software, and integrated CRM for a seamless call center management system experience.
Overview
You’re Missing Calls. Your Customers Are Missing Trust.
Outdated call systems, unreliable routing, and disconnected teams can cost you business. Whether you’re a startup, government body, or enterprise support team—customers expect speed, clarity, and availability.
Tedikom call centre software provides everything you need to build a modern communication hub: IVRs, call queues, intelligent routing, agent dashboards, logs, analytics, and more—all integrated into a flexible platform with robust contact center solutions, customer support software, and a complete call center management system.
Key Features At A Glance
Reliable technology, seamless integration, and round-the-clock support built to elevate every customer interaction.
IVR (Interactive Voice Response)
When a customer calls your business line, the IVR is the first thing they hear. It’s an automated voice menu that greets them and presents options such as:
“Press 1 for Sales,
Press 2 for Support…”
This feature automatically routes inbound/outbound calls based on:
- Their input
- Time of day
- Agent availability
Toll-Free Numbers
These are numbers that start with prefixes like 0800 or 0700 and are free for your customers to call—your business bears the cost. They enhance your professional image and remove cost barriers, making it easier for people to reach you. Tedikom call centre software supports toll-free numbers, making them ideal for:
- Customer service and support
- Emergency or helpline services
- High-volume inquiry centers
Toll-free numbers are essential for businesses and organizations looking to provide fast, reliable, and cost-free communication, fully integrated into our platform with CRM integration to enhance customer support performance.
Vanity Numbers
These are custom, easy-to-remember toll-free numbers like 0800-SMILE or 0700-TECHY that boost brand recognition and marketing impact. They make your business stand out and are perfect for promotions. Tedikom call centre software supports vanity numbers, making them ideal for:
- Marketing campaigns
- Brand visibility
- Customer engagement
Vanity numbers combine memorability with function—helping customers reach you easily while reinforcing your brand—fully integrated with our platform and advanced customer support features.
SIP Lines
Your agents don’t need landlines—they answer calls using softphones (apps installed on smartphones) or desktop apps connected to the internet. Tedikom call centre software leverages cloud and contact center solutions to make this seamless. Here’s how it works:
- Once the IVR routes a call to an agent, it rings on their SIP device
- The agent sees the caller’s data (history, previous issues, etc.), takes notes, and handles the call effectively
- Calls are clear, reliable, and logged automatically for analytics
All interactions are managed through a robust call center management system with CRM integration, ensuring efficient handling within our customer support framework.
Closed User Groups (CUG)
CUGs allow unlimited, free internal calling within your organization, even across mobile networks. Tedikom call centre software supports CUGs as part of its comprehensive call center management system and cloud platform. This is useful for:
- Seamless team communication
- Allowing supervisors and agents to coordinate behind the scenes
- Ensuring faster response without incurring extra call charges
CUGs enhance collaboration and efficiency, fully integrated with contact center solutions, customer support software, CRM integration, and handling of inbound/outbound calls.
WHY BUSINESSES TRUST TEDIKOM
The features to boost your productivity
All-in-One Platform
From toll-free setup to full-blown call centers — you get it all in one integrated suite.
Fast, Flexible Deployment
Go live in 3–5 business days with on-site or remote setup.
Secure & Reliable
Hosted on highly available, encrypted infrastructure with real-time backups.
Analytics & Monitoring
Live dashboards, call metrics, agent performance stats, and exportable reports.
CRM/ERP Integration
Connect with Zoho, Salesforce, SAP, or your own CRM seamlessly.
24/7 Support
Our expert support team is always available via chat, phone, or email.
HOW A CALL CENTRE WORKS
Customer Calls Your Business Line
Toll-free, vanity, or local number — routed into your IVR system.
IVR Answers Automatically
Plays greeting: “Press 1 for Sales, 2 for Support…Routes caller to the correct place.
Intelligent Call Routing
Based on availability, time, department, or call priority, callers are routed:
- To live agents
- To a call queue
- To voicemail (after hours)
Agent Receives the Call
Agent answers using SIP softphone or desktop dashboard, views caller data, takes notes, and resolves issues.
Logging & Analytics
Every call is recorded and analyzed:
- Call duration/li>
- Agent response time
- Call outcomes
- Optional: feedback surveys
Follow-Up & Outbound
Issues become tickets, reminders are auto-sent, and outbound calls can be made for surveys, promotions, or follow-up.
Choose the Plan That’s Right for You
Giving you access to essential features and over 1,000 creative tools. Upgrade to the Pro Plan to unlock powerful AI capabilities, cloud syncing, and a whole new level of creative freedom.
Enterprise
Large Teams & Orgs
₦ 1,600/Month
What’s included
- Full Call Centre
- CUGs
- Advanced Analytics
Our Customers
See what our customers are saying
Calling in used to be frustrating, but now it’s fast and seamless. I got routed to the right person instantly and had my issue resolved in minutes!
Sarah Micheal
Since switching to this platform, our response time has dropped by 40%. The dashboard is easy to use, and the real-time analytics help us stay ahead of every issue.
John Mandu
Our agents love the intuitive interface — training time was cut in half. Plus, managing call volume and assigning tasks is now completely stress-free
Ediomo Sunday
Experience the Future of Work Today
Take the first step toward effortless productivity—let us show you what’s possible.
Frequently Asked Questions
Need Help? Start Here with the FAQs Everyone Asks
Yes! We can port or redirect it to the new system.
Absolutely. Your team can use softphones, mobile apps, or browser-based dashboards.
Only if you want a fully on-premise call centre. Otherwise, everything runs on the cloud.
Whether 2 agents or 200, our system grows with your business.
During consultation, we evaluate your current communication setup, team size, and business needs. We help you define the exact solution — whether it’s a simple IVR or a complete call centre deployment.
Most deployments are completed within 3–5 working days. We configure toll-free numbers, IVRs, SIP lines, vanity numbers, and call flows. If needed, physical installations are carried out by our certified local partners.
Both options are available. Most features can be set up remotely, but for hardware or network wiring, we coordinate with local technicians in your area.
Yes. We provide comprehensive training for agents, supervisors, and admins — covering everything from handling calls to generating performance reports.
We offer 24/7 technical support, regular performance check-ins, and on-demand help from our specialists — even after your system is fully operational.
Yes. We can port your existing numbers into the system, or set up new local/toll-free numbers if needed.
Our call centre solution is primarily cloud-based for flexibility and cost-effectiveness, but hybrid and on-premise deployments are also available upon request.
Extremely scalable. You can start with just a few agents and expand to hundreds without needing major infrastructure changes.
Yes. Supervisors can listen to live calls, whisper coaching tips to agents, barge into calls when necessary, and track metrics like call volume, average handling time, and customer satisfaction.
A stable broadband connection with at least 2 Mbps per concurrent call is recommended for optimal call quality.
Our platform complies with international security standards, ensuring encryption of calls, data protection, and adherence to industry regulations like GDPR.
Yes. We offer redundancy and backup systems to keep your call centre running even in case of outages.
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